Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@kaufty.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@kaufty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@kaufty.com.

At Kaufty, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund, subject to the conditions below.

Return Eligibility

Products must meet the applicable return conditions to be eligible for a return. Certain products may be excluded from returns due to their nature, condition, or applicable regulations.

Returned products may need to be unused, in their original condition, and with their original packaging and accessories where applicable.

How to Request a Return

To request a return, please contact us through our Contact Us page and provide your order details and the reason for your return.

We will review your request and provide further instructions where applicable.

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase. The time required for the refund to appear may depend on your payment provider or financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive an incorrect item, please contact us as soon as possible with your order details and relevant photos.

We will review the issue and assist you with the appropriate next steps.

Return Shipping

Return shipping costs and responsibilities may depend on the reason for the return and the applicable return conditions.

Any applicable return instructions or costs will be communicated when your return request is reviewed.

Changes to This Policy

This Returns & Refunds Policy may be updated from time to time as our products, suppliers, shipping partners, and applicable requirements change.